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Option 1 - Delivery at the physical store (available soon)
- Pick up point: Travessera de Dalt, 18, Bajos 2 , 08024, Barcelona
- We will notify you as soon as your order is ready (approximately 12 to 24 hours).
Option 2 - Home delivery
SPAIN
| DESTINATION | SHIPPING COST | APROX. DELIVERY TIME | FREE SHIPPING FROM |
PENINSULA | 3,95€ | 24/48H | 39€ |
| CANARY ISLANDS | 3,95€ | 48/72H | 39€ |
| BALEARIC ISLANDS | 3,95€ | 48/72H | 39€ |
*NOTE: prices include VAT. We do not ship to Ceuta & Melilla.
EUROPE
| DESTINATION | SHIPPING COST | APPROX. DELIVERY TIME | FREE SHIPPING FROM |
ALL EUROPE | 5,99€ | 6-7 WORKING DAYS | 59€ |
*NOTE: prices include VAT. They are valid for countries belonging to the European Union, as well as for those not belonging to the European Union, as long as they are in European territory.
USA & CANADA
| DESTINATION | CARRIER | SHIPPING COST | APPROX. DELIVERY TIME | FREE SHIPPING FROM |
ALL USA & CANADA | FEDEX | 14,99€ | 3-4 WORKING DAYS | 149€ |
ALL USA & CANADA | STANDARD SHIPPING | 8,99€ | 7-21 WORKING DAYS | 89€ |
*NOTE: prices include VAT.
ASIA & OCEANIA
| DESTINATION | SHIPPING COST | APPROX. DELIVERY TIME | FREE SHIPPING FROM |
ALL ASIA & OCEANIA | 14,99€ | 7-21 WORKING DAYS | 89€ |
*NOTE: prices include VAT.
Incidences
2.1 On delivery
In the event that we are unable to meet the maximum delivery time, we will inform you as soon as possible so that you can choose whether to proceed with the order or cancel it.
2.2 On the products
If upon receipt of your order, for any reason, any product is damaged, in poor condition, defective, wrong, unsealed, or any similar incident, you must notify us within 48 hours of receipt and we will proceed to replace it at no cost.
Returns
If you are not interested in receiving the order for any reason, you have 14 days from delivery to return it. In this case, shipping costs will be borne by the customer.
Once received the return in our establishment, and after verifying that the products are in perfect condition, we will proceed to refund the amount thereof, according to the method of payment used for payment.
We will not accept returns of altered, modified, used or unsealed products (in the case of having warranty seal in origin).
Payment conditions
When buying in BIOAX (bioax.es), you can choose between the following payment methods in a totally secure way:
- Credit card
Bioax (bioax.es), whose ownership is held by Bioax Corp S.L, CIF B01637446, does not collect, store or have access to your bank details, since the transaction is made through the virtual point of sale (POS) of the bank Santander. The data entered will be transmitted securely through a TLS encrypted connection.
- Paypal
Product availability
All of the above conditions are subject to the availability of any of the products ordered at the time of purchase.
Shipping and delivery days
Monday through Friday. Saturdays and Sundays do not count towards the above delivery times.